1.The aims of the course are to familiarize the student with goods and services quality management, necessary for each engineer in his practical and research work. 2. The student should acquire new knowledge and develop new skills in: - basic concepts, development and models of quality management (QM), - techniques for quality engineering (TQE) and their application, - research activities in TQE, - demands and application of ISO 9000 in practice, - demands of our economy for cooperation with EU and modes of meeting those demands in practice.
Having successfully mastered the teaching contents of Quality Management, the student should be able to understand and solve issues of contemporary approaches to QM using systemic approach to business and technological systems. The student should be competent of applying the latest generations of QM. The student should be capable of managing the processes of structuring our economy, as demanded by business operations related to QM at the markets of developed countries.
Theoretical teaching embraces 8 units: 1. Definition of product quality in a business/technological system. Definition of QM. Development of system approaches to QM (from inspection to excellence). Holistic approach. 2. Techniques for quality engineering. Definition. Classification and application. Analysis and synthesis of processing errors. 3. Statistical methods and QM. Method of layout curve analysis. 4. Control charts – definition, classification, structure. Control charts – application and analysis. 5. Acceptance plan – definition, classification, application. Measuring chains. 6. ISO 9000. Process models. QM principles. ISO 9001 – Requirements/Application. Certification. ISO 9004 – permanent improvements. 7. ISO 9001 /Small and middle businesses – application. Total quality management (TQM). Quality awards. 8. Business excellence. Models and application.
1.Five auditorial exercises concerning the application of TQE in practice (processing accuracy, methods of quality statistical control) and ISO 9000. 2. Two laboratory exercises (modeling of TQE problems and solving them by using software NIST-CAD. 3. Five calculation tasks in engineering analysis and synthesis of TQE application. 4. QM in practice – discussion and workshop (a visit to a plant and familiarizing with how ISO 9000 functions practically).
1.Handouts for each lecture. /In Serbian/2. Instructions for doing homework assignments and laboratory exercises. /In Serbian/ 3. Textbook: Quality management (in preparation) /In Serbian/ 4. Quality Management site containing materials from 1. and 2. learning resources and links to leading organizations and institutions in the respective area. 5. Technical instruments – Laboratory for production metrology and TQM with equipment and licensed software necessary for this course.